1. How to change the information of my shipping address?
If you realize you have made an error in shipping address, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your information within 8 hours. Please check the confirmation email which is sent to you right after your order is placed to check all the information.
2. When do I get the tracking number?
All orders are handled and shipped out from our warehouse in Asia. Please allow extra time for your order to be processed during holidays and sale seasons.
The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you.
Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
3. How can I check my package?
Once your order has shipped, we will send you a Shipping Update email with your tracking number. Your order will be shipped via our shipping company.
To track your package, simply use this link: https://track24.net/
4. How long can I get my item?
Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
The estimated shipping time:
- USA : 30-45 days
- UK: 20-40 days
- Canada: 15-45 days
- Australia: 20-40 days
- Germany: 20-45 days
- France: 20-45 days
- Rest of World: 60 days
5. Wrong address disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, or e-mail us as soon as possible, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives at your country and:
– The customer refuses to accept the package
– Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.